Shipping policy

SHIPPING POLICY

1. ORDER PROCESSING TIME All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be slightly extended during peak seasons, promotional events, or national holidays.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES Shipping charges for your order will be calculated and displayed at checkout. Standard shipping estimated delivery times vary by destination:

  • Standard Shipping: 7 to 15 business days

  • Express Shipping (if available): 3 to 7 business days

Disclaimer: Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unexpected delays may occur due to customs clearance, extreme weather conditions, or local carrier logistics.

3. SHIPMENT TRACKING When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available in the system.

If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

4. INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, AND TAXES We offer international shipping to most countries worldwide.

Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our store is not responsible for these charges if they are applied and are the responsibility of the customer as the importer.

5. INCORRECT SHIPPING ADDRESS & UNDELIVERABLE PACKAGES It is the responsibility of the customer to ensure that the shipping address entered is correct and complete. We are not responsible if a package is shipped back to us due to an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment, and additional shipping charges may apply.

6. LOST, STOLEN, OR DAMAGED PACKAGES We are not liable for any products damaged or lost during shipping. If you received your order damaged, or if your package is reported as lost by the carrier, please contact us immediately so we can help file a claim or resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

7. CONTACT INFORMATION If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Customer Support Email:willowtide@gopapeluxe.com